Package Delivery Policy

Package Delivery and Theft Policy

Delivery Confirmation:

Once your package has been marked as "Delivered" by the carrier (e.g. Australia Post), we consider the order to have been successfully delivered to the address provided at the time of purchase. We strongly encourage you to track your package and ensure someone is available to receive it upon delivery.

Responsibility After Delivery:

We are not responsible for lost, stolen, or missing packages once they have been marked as delivered by the carrier. If you believe your package has been stolen or went missing after delivery, please take the following steps:

  1. Check with neighbours: Sometimes packages are left with neighbours or in hidden spots.
  2. Contact the carrier: In many cases, the carrier can provide further information about the delivery or its location.
  3. File a claim with the carrier: If the carrier confirms the package was delivered but you did not receive it, you may be able to file a claim for lost or stolen goods.

If You Are Concerned About Package Theft:

  • Consider using a shipping address where someone will be available to receive the package (e.g., work address, trusted neighbour).
  • Utilise delivery instructions or alternative delivery options (e.g., signature required, package lockers, etc.) to ensure your package is secure.

No Replacement or Refund Policy: Once a package is marked as delivered, we are unable to issue replacements or refunds for stolen or lost items. The customer assumes responsibility for the package after it has been delivered. We recommend considering shipping insurance or other protective options for high-value items.

Thank you for understanding, and please contact us if you have any questions or concerns before placing your order.