Refund policy

At Find Your Fit Aesthetics, we want you to be satisfied with your purchase. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, you’ll also need the receipt or proof of purchase.

Customers are responsible for all shipping costs on returns and exchanges excluding faulty items.

Conditions for Return

In order for your return request to be accepted, your items must satisfy all of the requirements listed below:

• Must be unworn, unwashed and undamaged
• Must have original packaging and all tags attached in a resaleable condition
• Must be free of fragrances (i.e. perfumes, body odour, laundry detergent, etc.)
• Must be free of stains (i.e. make-up, self-tanner, sweat stains, etc.)
• Must be free of debris (i.e. human hair, pet hair, glitter, etc.)

To start your return, please contact us via email (findyourfitaesthetics@gmail.com). All returns must be requested and accepted via email before processing.

Faulty Items

At Find Your Fit Aesthetics we pride ourselves in the quality of our products and service. Each item goes through thorough inspection and multiple levels of quality control before it is shipped. In the rare event we miss a fault in our product, please contact us via email to initiate your return.

Refunds are offered for faulty items. Faulty items requested for refund must be returned back to and received by Find Your Fit Aesthetics before any monetary amount is refunded. A shipping label will be provided, free of charge, for faulty product returns. The refund amount will reflect the purchase cost of the faulty item only, the original shipping cost of the item is not eligible for refund. 

Please include the following information in emails regarding faulty items:

• Subject the email with ‘Faulty item’
• Include your order number
• Describe the nature of the faulty item
• Attach clear photos of the entire product showing the fault AND a close-up photo of the fault
• Specify if a refund or replacement of product is preferred

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You will be responsible for the shipping costs of your items being exchanged. 

Important Note

Emails are responded to in chronological order as they are received. Please refrain from sending multiple emails to avoid delays in receiving a response.

Returns will be processed as soon as the return package is received by Find Your Fit Aesthetics. Please allow up to 7 days for your returns to be processed. 

Longer processing times may occur during sale and holiday periods.